Outpace your rivals
as the economy recovers!
Recessions Create Losers...And Winners!
Three Strategies for Businesses to Win When the Economy is Down
Refuse to be a Victim of This Recession
Economic recessions happen outside your company, out there in the global economy. Shift your focus of attention outward or you will be a victim of this recession. You will miss the opportunities the recession offers you to gain ground on your competitors.
We deliver a comprehensive range of services people in companies of all sizes to develop the skills and processes they must have to capture the fleeting opportunities presented by this recession:
- Learn quickly how the recession is affecting your customers, prospective customers, investors, lenders, and competitors.
- Unite your people across internal functional boundaries and with people in your customer community around three parallel missions: Keep your current customers, win new customers, and reduce costs.
- Win the customers who are being ignored by your more established competitors, and keep your current customers, during the recession using the results of learning and uniting to create winning project plans, and execute those plans with more passion and commitment than your best competitor can muster.
Create Winning Businesses In The Down Economy
First, it is vital to understand the differences between Companies and their Business to get the gist of the concepts presented on this page. Every Company is engaged in many businesses. The Company is defined in legal terms, its Businesses are defined by the customers of each Business. More about this vital distinction is presented below, and on Our Core Beliefs About Business page.
Economic downturns create disruptive changes in market shares of Businesses. A higher proportion of Businesses either gain or lose market share during recessions than during boom times. Emerging and early growth Businesses in very small Companies face far better opportunities while their competitors in large Companies are being constrained by company-wide cost reduction frenzies.
All of the Businesses with larger market shares in more mature markets take the bigger hits during recessions. Their revenues must go down as their customers' spending goes down. But Businesses in the emerging, early growth and linear growth phases of their business life cycles may create lasting new customers who are being ignored by the mature Businesses when times are tough. Being regarded by customers as a supplier who helped them in a meaningful way during the tough times will be remembered fondly by those customers long after the eventual recovery from the recession.
No Single Recession Strategy Fits Everyone
Emerging Businesses may have a few current customers to protect, but the winning strategy must be to win new customers. Your prospective customers may also be creating something new, e.g. new uses for your new products. Agility and tight integration with prospective customers are essential for emerging businesses in general. But during recessions agility and customer integration programs must be accelerated even more to get the benefits of the recession before the recovery puts the more mature businesses back into the competition. More
Growth Businesses must protect the customers they have while they create new ones in a long term fight to gain market share. The strategy must be to do everything possible to win market share during the recession with the essential goal of achieving a leading share of your markets before the growth phase transitions into maturity. Then your business is in position to generate lots of cash to fund new emerging and growth businesses. More
Mature Businesses are the most directly affected by economic slowdowns. The natural tendency is to oversimplify, to cut costs and expenses across the board. That ignores the likely reality that while most of the customers in mature markets cut back on discretionary spending with vigor (e.g. cars and houses), others may be increasing their spending in more recession-proof projects of their own (e.g. the Eugene liquor store). Those opportunities get killed as collateral damage in an oversimplified expense cutting strategy. More
Even Mature, Established Businesses Have Options
Houses and cars were hit hard in the current recession, but a state-controlled liquor store here in Eugene, OR reported in February, 2009, when the recession was at its strongest, that their sales in 2008 were up 65% over 2007.
Ashley Heher, Associated Press, reported at about the same time; "The ever-popular Wii gaming console continues to sell out at the list price of $249 (US), Avon cosmetics just boosted prices, Nike is releasing its newest Air Jordan with an astonishing $190 price tag, and designer water can still command as much as $3.99".
All of the businesses above were established, not startup or growth businesses. If you are in an established business, the chances are good that some parts of your Business have been impacted like houses and cars were. But other parts are probably more like the Eugene liquor store, and many others lie along the continuum between those two extremes.
Important Distinctions Between Companies,Businesses, and Products
The early definitive work on the importance of running a range of product and business strategies simultaneously was done by the Boston Consulting Group. The "BCG Model" defined four product categories and the distinctly different strategies needed by each: Question Marks, Stars, Dogs, and Cash Cows.
Far too often we see these profoundly effective product classifications applied to Business, or even worse, to Companies as a whole. Winning companies segregate their Businesses from the Company and from each other. The Businesses divide their products into into classes like the four BCG classes. Then apply the four different strategies appropriately—to the customers of those products. The business strategies are an amalgam of the product strategies, and the company strategies are an amalgam of the business strategies. The winners have used a bottom-up system of strategies, rather than a top-down system.
More recently than the inception of the BCG Model, Peter Drucker asserted his definition of the term business in his landmark book, Management, 1974. A company could, should, and almost always does participate in several business. And each business almost always has an array of products in each of the four BCG categories.
A key recommendation of the BCG Model is to generate cash with the Cash Cow products and to invest some of that cash into the Question Mark and Star products in order to create new Cash Cows. A different strategy is needed for each of the different product categories and for each of the different business businesses.
Who Defines Companies and Businesses?
This simple observation may help to drive the point home. Companies are legal entities defined by laws, management, executive officers, the board of directors, investors, and lenders. Businesses are defined by the customers.
Simplicity Does Not Survive in Nature...Or in Business
Companies operated with a single strategy become more vulnerable as they grow larger. Remember Digital Equipment Corporation? They exercised a strategy to dominate among mini-computer companies, and they did dominate. But they ignored emerging businesses in PCs, workstations, and embedded computing. When DIGITAL's sales started to dive, management cut costs. Out of control, DIGITAL was acquired, who was later acquired by HP. We do not see a mini-computer business in HP these days.
Pan Am ran a single strategy as the only international air carrier in the US. They had been running that strategy since the 1930s. Even after deregulation, allowing other US carriers to serve international routes, Pan Am stuck with their strategy. They knew no other business, and they believed no other US airline knew the international airline business. Pan Am lasted a little more than a year.
You can probably think of many industry leading companies that failed while they were on top because they simplified their companies into single businesses. As their core businesses matured and declined, the companies failed.
The sidebar highlights the multiple strategies running simultaneously at Applied Materials. This very effective combination of strategies was espoused in 2009 by the CEO, Michael Splinter, in a Bloomberg TV interview. If Applied Materials can successfully run multiple, simultaneous strategies, so can your company. Maybe your CEO can also get an interview on Bloomberg?
We Help Clients Create Multiple Winning Strategies
The first and most important strategic step before reacting to a recession with a sweeping cost reduction program should be the realization that there are other options. Then get us involved to help you characterize and develop your best opportunities.
Our passion is to help people create winning businesses. We seek out clients who want their business to be the winner, not just a good competitor, and we help clients to do that. The most cost-effective time to do that is now, before the economy fully recovers from this recession.
We help clients to understand their customers well, to characterize their recession-driven attitudes and behaviors, and to adopt winning strategies for each of the major classes of behaviors the customers present.
This is an outwardly focused approach, which is where the recession actually exists. But the higher value is in helping the different classes of customers in different phases of their business life cycles to define your different classes of business strategies.
Obviously this also works during boom times, but the effects are far stronger and the implementation far less costly during the down times.
Win By Implementing Your Strategic Options More Effectively Than Your Best Competitor
If you adopt a selection of the most effective strategies by customer class, you will win customers from rivals who adopt a simple cost reduction strategy, especially during a recession.
Customers toward the houses and cars end of the continuum won't object. They have their own problems, and they would prefer to not be bothered by suppliers until things improve. For those customers, your strategy to aggressively manage costs and expenses is the perfect fit.
But customers toward the liquor store and Wii end of the continuum will exercise their rights to define suppliers who focus on cost and expense reductions as irrelevant, and they will be delighted to help you define your business, your products, and your services the way they want them.
After all, if the customers help to create your products and services, they are compelled to like them. These kinds of customers will prefer to buy your products from your company during the recession, and as long as you keep them satisfied. You win! You win big! You win for a long, long time!